- Provide information support tourism services for tourists, provide free walking tours to visit Hanoi Old Quarter through vocational internship activities of students of Tourism Department of Hanoi Open University.
- Receive information, guidance documents of departments under Hanoi Tourism Department in building information system on tourism, providing information, supporting information on tourism services, Effective for travelers in Hanoi's capital city.
- Receive recommendations and reflections from tourists to promptly handle acts affecting the tourist environment of the Capital.
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